| Info and Frequently Asked Questions answers to common questions we are asked |
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| If we can help you by answering any questions, please drop us an e-mail, you will get a quick response. NOTE: When you send an e-mail, put something in the subject line like "Chastity Question" or "Kept For Her Question". Otherwise it will go to the Bulk box and be deleted. We are very careful which e-mails we open because of viruses. For information on any of our products, comments about our products, or stories about how you are enjoying male chastity, send to the following e-mail address: info@keptforher.com |
Shipping, Ordering, Warranty, Returns And Other Issues
What are your hours of operation?
Our store is open 24/7/365. However, we do like to sleep a bit. So if you need to contact us you may e-mail us at info@keptforher.com or call at
1-618-578-8484 and ask for Tom. If he is unavailable, he will get to you as soon as possible. Please leave a message for him. We check our
e-mails several times a day so feel free to leave a message there as well. Your questions are very important to us!!
NOTE - We are glad to help with product issues or to help select a product and to answer questions about male chastity. We will not discuss our
personal habits or how we are using male chastity in our relationship. Please do not ask questions of a personal nature. Thanks!
SHIPPING AND ORDERING
How do I get FREE shipping with the purchase of a Full Package?
Free Shipping only applies to Full Package purchased in the United States. When you order a CB-2000, CB-3000, CB-6000 or The Curve Full
Package, you will go through the checkout process. On the page that takes your personal information and credit card, there will be a pull-down
menu for shipping options. If you are in the U.S., there will be one choice for Free Shipping. Select that and you will not be charged for shipping
if you order a Full Package.
What are my Shipping Choices?
For the U.S. -
USA First Class - Any Item exc. Tube, Full Pkg, Her Delight - Use this if you buy the KSD-G2, Points of Intrigue, or Solid or Hinged Rings...
basically any small stuff. The cost will be $3.00.
USA Priority - Any Item - Use this if you buy any item and you want your order in 2-3 business days. Cost is $8.00.
USA Express - Any Item - Use this if you want any purchase express in the U.S. Your package will be shipped via USPS Express Mail. Unless
you are in a very remote area, you will receive it the next day. The cost is $20.00.
USA Free Priority Shipping - Any CB Full Package - Use this if you purchase any CB Full Package as described on the CB-6000, CB-3000,
CB-2000, or The Curve pages. It will be shipped USPS Priority Mail, normally 2-3 business days. The cost is Free!
For Canada -
Canada - First Class - Small Items - Use this if you buy the KSD-G2, Points of Intrigue, or Solid or Hinged Rings... basically any small items
that fit in a mid-sized envelope. They do not guarantee how fast you will get it but in the last two weeks since the change the time has been 10
days. The cost will be $ 7.00.
Canada- First Class - Larger Items - Use this if you want inexpensive postage for any tube, full package, or Her Delight. They do not guarantee
how fast you will get it but in the last two weeks since the change the time has been 10 days. No insurance is available. The cost is $9.00.
Canada - Priority Mail - Use this if you purchase any item and you want it shipped faster. The USPS web site says 6-10 days. Cost is $18.00.
Canada - Express Mail - Use this if you purchase any item and you want it fast, about 3-5 days. Cost is $27.00. Your package will be shipped
with a tracking number.
For Overseas -
Overseas - First Class - Small Items - Use this if you buy the KSD-G2, Points of Intrigue, or Solid or Hinged Rings... basically any small items
that fit in a mid-sized envelope. They do not guarantee how fast you will get it but in the last two weeks since the change the time has been 10
days. The cost will be $ 10.00.
Overseas- First Class - Larger Items - Use this if you want inexpensive postage for any tube, full package, or Her Delight. They do not
guarantee how fast you will get it but in the last two weeks since the change the time has been 10 days. No insurance is available. The cost is
$14.00.
Overseas - Priority Mail - Use this if you purchase any item and you want it shipped faster. The USPS web site says 6-10 days. Cost is $23.00.
Overseas - Express Mail - Use this if you purchase any item and you want it fast, about 3-5 days. Cost is $35.00. Your package will be shipped
with a tracking number.
Customs Declaration Form
When we ship an international shipment, we normally have to use a Customs Declaration Form depending on the size and weight of the
shipment. We have to put down the contents and the value of the contents. For contents we will put down "plastic tube, plastic rings, plastic
pins and spacers" if you got a CB Full Package. For other items we will put down similar terms.
We must also put down the value of the items in the box. We have been asked by some customers to lie on the form in order to save the
customer money by not paying the proper duties and taxes. Lying is wrong all the time so we will not do that. For a company to give a false
declaration on the form and get caught, the fine can be up to $25,000!! So if you order from us be prepared to pay your country's duties, fees,
and/or taxes.
Delivery Time Expectations For Overseas Shipments
We have shipped hundreds of packages to our friends outside of the United States. While the United States Postal Services (USPS) advertises
delivery times of 6-10 business days for International Priority Mail and 3-5 business days for International Express Mail, that is best case. We
have found that most of the time those delivery times are accurate. However, your Customs department can hold up a package for 2 or more
weeks. In all of our shipping we have had only 2 packages that we shipped outside of the United States that were never delivered or returned to
us. Some packages took much longer to arrive at their destination than advertised. We ask that you be patient if that happens to you. Some
have expected Kept For Her to immediately ship a duplicate package when theirs did not arrive exactly on time. We can't do that. We just ask
that you understand that there are many hands that your package will go through to get to you and that might delay the process. We figure that
80+ percent of the packages do arrive within a day or two of the USPS advertised time. Thanks!
What Overseas Countries are included in the above rates?
Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Chile, China, Costa Rica, Denmark, Finland, France, France, Metropolitan,
Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy Jamaica, Japan, Korea, Republic of, Luxembourg, Mexico, Monaco,
Netherlands, New Zealand, Norfolk Island, Norway, Philippines, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, South Africa,
Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, United Kingdom, US Minor Outlying Islands, Virgin Islands (U.S.),
Yugoslavia
If you don't see your country listed, please send us an e-mail. We will tell you the postage by a speedy reply.
Do you ship to every foreign country?
Yes, we can. However, some countries have a much higher cost. If you do not see your country in the list above, send us an e-mail letting us
know your Country, City, and any zip code or city code associated with your location. We will send a note right back detailing the cost to ship to
your location.
What methods do you use for shipping?
We use USPS First Class Mail, USPS Priority Mail, USPS Express. Outside of the U.S. we use USPS First Class, Priority Mail and Express
Mail. Other methods are available at your request. We will have to work out payment if you choose a method that is not listed. We are flexible
and will work with you any way possible!
If you request that we ship by UPS, FEDEX, or DHL, we will also charge an additional $15.00 service fee. We are not close to any of their
facilities and they require that we use packaging other than the USPS packaging which is free. So, we will need to cover our drive time,
standing in line (typical) and packaging costs.
How are your products packaged?
We use standard United States Postal Service packaging materials. The return address will say "3030 Brown St., Alton, IL 62002". Your package
is shipped discreetly.
On international shipments, we may have to disclose what is inside the box. We simply put down "plastic parts" or if it is a CB Full Package we
will say "plastic tube, rings, spacers, lock".
Do we sell your information or send you mailers?
NEVER, EVER!! Your information will never be sold or given away under any circumstances. Also, after we ship your order, we will never send
any other items to your address.
What if something is out of stock?
It's happened twice in almost 2 years. We carry a very large inventory at all times. However, if we should be out of stock on an item, you will be
notified immediately. We can drop-ship from the manufacturer to expedite your order without extra cost to you.
How quickly do you ship?
We keep a full inventory at all times. Orders received by 12:30 CST go out the same day. Orders received after 12:30 CST might get bumped to
the next day. We ship six days a week so you get your package as soon as possible.
When I pay by credit card, what will appear on my statement?
Your statement will read "Personal Security Devices, Inc.".
Do you take PayPal?
Yes! As you go through the checkout process, you will find the option to pay by Paypal. Click on the Paypal button and you will automatically be
taken to a Paypal page to put in your username and password. When you have put them in, Paypal will automatically take you to a page that has
your order total. If the order total is correct, just press "Send" and your money will come to us along with a notification that you have paid.
What if I want to mail in my order? What methods of payment can I use and where do I send the payment?
Print out the mail in form and send it in. You may use cashier's check, money order, or personal check. If you send a personal check, we will wait
for it to clear the bank. Mail to:
PSD
3030 Brown St.
Alton, IL 62002
What if I have a question?
We are glad to answer all questions quickly. You may call 1-618-578-8484 and ask for Tom or you may send an e-mail to info@keptforher.com.
Please keep your questions to the product, its fit, selection of a product, etc. Please do not ask personal questions or how we are using the
products in our relationship.
WARRANTY AND RETURNS
What type of warranty is on your products?
The chastity devices and Points of Intrigue and Rings all come with a one-year warranty from the date of original purchase. Should a warranted
item break or fail in some way, contact us and we will handle the warranty replacement if you purchased from us. No money will be returned on
these products, just a merchandise exchange for the defective product. You must have purchased the items from us. We will not warranty
something we did not sell.
The warranty is for 12 months from the date of original purchase and only for the original purchased item, not to a replacement item. If you have
a cage split apart after 8 months from original purchase and we send a replacement, and then that replacement splits in 3 months (11 months from
original purchase), the second cage is not under warranty. The manufacturer only warrants the original item for the 12 months.
You will be charged postage to ship the warranted product back to you. For postal rates, see above on this page. Prior to shipping we will require
your credit card information to bill for shipping.
If you want to replace a defective item that you purchased from us in the last 1 year, here's our policy. We have lost over $2,500.00 each of the
last two years by sending out replacement items but never receiving the defective item(s) back. So, you will have to pay for your replacement
item(s) up front or send in the defective item before we will ship the replacement. You will still have to pay for shipment back to you. If you
pay for the replacement first, we will then credit you when (and if) we receive the defective item back. Here's how you can pay for the
replacement and/or shipping: You can contact us and send us your credit card number, expiration date and cvv code, or you can Paypal us at
info@keptforher.com, or you can mail in a check or money order.
1. Send us an e-mail at info@keptforher.com and let us know what has happened. We will look up your record and verify that the item(s) is/are
still under warranty.
2. If the item(s) is/are still under warranty, we will instruct you to send it/them back to:
Personal Security Devices, Inc.
3030 Brown St.
Alton, IL 62002
3. We will send out a replacement right away after we receive your return unless you pay up front. You are obligated to pick up the postage.
The KSD-G2 and KSD-G3 is warranted for life against breakage and defects. However if you modify them, the warranty is void.
What if I want to return one of the products?
Because of the personal nature of the products, we cannot accept returns once the shipping package is opened. However, if you purchased a
KSD-G2 and it does not fit properly, contact us immediately and we will make sure you are happy. We have never had an unhappy customer
and we are not about to ruin that reputation! We will either replace it or help you to "adjust" it a bit.
KSD-G2 and KSD-G3 (Keepsake Security Device, Generation 2 and 3)
What is the KSD-G2 and KSD-G3 made out of?
The KSD-G2 is made out of UHMW (ultra high molecular weight) plastic. We chose this plastic because it molds well, stays true to shape, and is
resistant to oils and lotions.
Can I wear the KSD-G2/G3 with the Points of Intrigue?
You bet! The KSD-G2 and the POI tabs that fit on the locking pin will take up about 1/2". So you can either use the medium length locking pin
or if you want to add a spacer between the Cuff ring and the POI you would need to use the longest locking pin.
I bought a KSD-G2 and it is too tight or too loose. What do I do?
Not a problem, we will help you! First, the way that you can tell if it is too tight is that you will have a problem urinating. Is that the issue? If so,
here's what to do. Take some 80-grit sandpaper and enlarge the hole a bit. This will only take a bit of time. You will not need to take off too
much plastic shavings. Try to do this in an even manner, though an slightly oblong shape will not hurt you. Put it back on and wear it for a day
and see what happens. If it is still a bit too tight, take it off and enlarge the hole a bit more. When you have the hole where you want it, take
some 120-grit then 400-grit sandpaper and smooth it out a bit.
Of all of the KSD-G2's that we have sold, only a few have had this problem and they were corrected to the customer's satisfaction.
Is it too loose and you can get out? First, did you modify it? If so, we can help you by sending you another size at a nice discount. We cannot
take the one back that you modified.
If you did not modify it and maybe you measured wrong, contact us immediately at info@keptforher.com. We will make sure you are happy!
My shaft size is not 1-1/2", 1-3/8", or 1-1/4". Can I get a KSD-G2 for a special size?
We have stopped taking orders for special sizes. We would get maybe 10 orders per year and the company that was making them for us had to
charge us $75/hour for machine setup time plus the cost of labor and plastic. When we would have them make 50, our cost would be $28 each.
That's a bunch of money to lay out.
What is the difference between the KSD-G2 for the CB-2000 and the one for the CB-3000/Curve and the CB-6000?
The KSD-G2 fits partway into the CB-2000/3000/Curve. The opening for the CB-2000 is a bit larger than the one for the CB-3000/Curve. The
KSD-G2 is designed to almost snap into the tube of the CB-2000and you put them on together. That will alleviate any pinching of the skin.
The KSD-G3 for the CB-6000 will not fit the other CB's.
How can I clean the KSD-G2/G3?
You can use any dish washing soaps or an anti-bacterial soap. Do not put it in the dishwasher.
Daily Wear Issues (see also Fitting)
What type of lubricants do you suggest?
We suggest using a silicone-based personal lubricant such as those found in pharmacies and drug aisles in the condom section. It is more
expensive but it does not trap odors like other lubricants.
Lubricate your shaft and head with the lubricant in order to get in the KSD-G2 and the chastity tube. These are typically lubricants used with
vibrators and to help add moisture to a woman. We find that baby oils or mineral oils also trap body odor and smells. Also, any oil is somewhat
resistant to soaps and is a bit harder to keep yourself clean. After you get in the tube, you need to clean off the lubricant. Read down to "How
do you stay clean..." We do not suggest leaving any lubricant on yourself while in chastity.
How do I get a right fit with my CB?
First, let's discuss rings. You want your ring tight enough to where you cannot slip it down on your ball sack hardly at all. Here's a good rule of
thumb. Once you have the ring on, put a couple of fingers on the underside of the ring. Now push up on the ring. If you can fit your small
finger under the ring from the top, it's probably ok. If you can fit more than one finger thickness under the ring, it's too loose. Go to the next size
down (smaller).
Now to spacers. You want a spacer between the KSD-G2 and ring that is probably 1/4" wide minimum. Otherwise, the KSD-G2 and tube will
be pulled too close to the ring and you will cut off blood supply to the scrotum. You will know that you have a problem because your scrotum
will swell up. At the same time, you don't want too much space between the ring and KSD-G2/tube.
How do you stay clean hygienically while locked in a chastity device?
Go to www.usplastics.com. They have some great bottles. This link will take you to their plastic bottles that have a great angled hose. See also
our new Cleaning Swabs on our Accessories page.
Here's the best way. Put some body wash on the wet tip of one of our Swabs available on our Accessories page. Put the swab up the end of the
tube and begin to wash around the head and shaft. Then, take a squirt bottle and flush the soap out. Take some Q--tips to dry off by inserting
them in the cage and twisting them as you move them around.
Here's another way. Take a plastic squeeze bottle that has a long, pointed tip on it. I found that a bottle that comes in a woman's hair color kit
works well (Revlon has a good one). Fill it with warm water then squirt in some shower gel. Shake it up to mix it. Then carefully squirt the
soapy solution under the KSD-G2, up inside the tube, and in the vent holes until you feel that you got the majority of yourself clean. Use good
pressure on the bottle and you can squirt the fluid from the back of the KSD-G2 to th every front of the tube.
Now, clean out the bottle and fill it with clear, warm water and do the same thing again, flushing out the soapy mixture. Then, to get dry you
might take a hairdryer and blow-dry yourself or take some Q--tips and swab out the moisture.
I think you will find that you will be clean for a good long time, free of odors at least under the tube and the KSD-G2.
Do you suggest using lubricants under the cuff rings or inside the tube for daily wear?
No, we do not suggest doing that. If you have the right fit you will not need to use any lubricants for daily wear.
What Is Your Limitation Of Liability?
Neither Personal Security Devices, Inc., our officers, employees, agents nor our content providers will be responsible or liable to you for any
direct, incidental, consequential, indirect, or punitive damages that result from your access to or use of the content or products on our site.
Do you have other questions? E-mail them to info@keptforher.com. You will receive a speedy reply.
Please put "Chastity Question" in the subject line. Otherwise we may think it is spam and delete it.
What are your hours of operation?
Our store is open 24/7/365. However, we do like to sleep a bit. So if you need to contact us you may e-mail us at info@keptforher.com or call at
1-618-578-8484 and ask for Tom. If he is unavailable, he will get to you as soon as possible. Please leave a message for him. We check our
e-mails several times a day so feel free to leave a message there as well. Your questions are very important to us!!
NOTE - We are glad to help with product issues or to help select a product and to answer questions about male chastity. We will not discuss our
personal habits or how we are using male chastity in our relationship. Please do not ask questions of a personal nature. Thanks!
SHIPPING AND ORDERING
How do I get FREE shipping with the purchase of a Full Package?
Free Shipping only applies to Full Package purchased in the United States. When you order a CB-2000, CB-3000, CB-6000 or The Curve Full
Package, you will go through the checkout process. On the page that takes your personal information and credit card, there will be a pull-down
menu for shipping options. If you are in the U.S., there will be one choice for Free Shipping. Select that and you will not be charged for shipping
if you order a Full Package.
What are my Shipping Choices?
For the U.S. -
USA First Class - Any Item exc. Tube, Full Pkg, Her Delight - Use this if you buy the KSD-G2, Points of Intrigue, or Solid or Hinged Rings...
basically any small stuff. The cost will be $3.00.
USA Priority - Any Item - Use this if you buy any item and you want your order in 2-3 business days. Cost is $8.00.
USA Express - Any Item - Use this if you want any purchase express in the U.S. Your package will be shipped via USPS Express Mail. Unless
you are in a very remote area, you will receive it the next day. The cost is $20.00.
USA Free Priority Shipping - Any CB Full Package - Use this if you purchase any CB Full Package as described on the CB-6000, CB-3000,
CB-2000, or The Curve pages. It will be shipped USPS Priority Mail, normally 2-3 business days. The cost is Free!
For Canada -
Canada - First Class - Small Items - Use this if you buy the KSD-G2, Points of Intrigue, or Solid or Hinged Rings... basically any small items
that fit in a mid-sized envelope. They do not guarantee how fast you will get it but in the last two weeks since the change the time has been 10
days. The cost will be $ 7.00.
Canada- First Class - Larger Items - Use this if you want inexpensive postage for any tube, full package, or Her Delight. They do not guarantee
how fast you will get it but in the last two weeks since the change the time has been 10 days. No insurance is available. The cost is $9.00.
Canada - Priority Mail - Use this if you purchase any item and you want it shipped faster. The USPS web site says 6-10 days. Cost is $18.00.
Canada - Express Mail - Use this if you purchase any item and you want it fast, about 3-5 days. Cost is $27.00. Your package will be shipped
with a tracking number.
For Overseas -
Overseas - First Class - Small Items - Use this if you buy the KSD-G2, Points of Intrigue, or Solid or Hinged Rings... basically any small items
that fit in a mid-sized envelope. They do not guarantee how fast you will get it but in the last two weeks since the change the time has been 10
days. The cost will be $ 10.00.
Overseas- First Class - Larger Items - Use this if you want inexpensive postage for any tube, full package, or Her Delight. They do not
guarantee how fast you will get it but in the last two weeks since the change the time has been 10 days. No insurance is available. The cost is
$14.00.
Overseas - Priority Mail - Use this if you purchase any item and you want it shipped faster. The USPS web site says 6-10 days. Cost is $23.00.
Overseas - Express Mail - Use this if you purchase any item and you want it fast, about 3-5 days. Cost is $35.00. Your package will be shipped
with a tracking number.
Customs Declaration Form
When we ship an international shipment, we normally have to use a Customs Declaration Form depending on the size and weight of the
shipment. We have to put down the contents and the value of the contents. For contents we will put down "plastic tube, plastic rings, plastic
pins and spacers" if you got a CB Full Package. For other items we will put down similar terms.
We must also put down the value of the items in the box. We have been asked by some customers to lie on the form in order to save the
customer money by not paying the proper duties and taxes. Lying is wrong all the time so we will not do that. For a company to give a false
declaration on the form and get caught, the fine can be up to $25,000!! So if you order from us be prepared to pay your country's duties, fees,
and/or taxes.
Delivery Time Expectations For Overseas Shipments
We have shipped hundreds of packages to our friends outside of the United States. While the United States Postal Services (USPS) advertises
delivery times of 6-10 business days for International Priority Mail and 3-5 business days for International Express Mail, that is best case. We
have found that most of the time those delivery times are accurate. However, your Customs department can hold up a package for 2 or more
weeks. In all of our shipping we have had only 2 packages that we shipped outside of the United States that were never delivered or returned to
us. Some packages took much longer to arrive at their destination than advertised. We ask that you be patient if that happens to you. Some
have expected Kept For Her to immediately ship a duplicate package when theirs did not arrive exactly on time. We can't do that. We just ask
that you understand that there are many hands that your package will go through to get to you and that might delay the process. We figure that
80+ percent of the packages do arrive within a day or two of the USPS advertised time. Thanks!
What Overseas Countries are included in the above rates?
Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Chile, China, Costa Rica, Denmark, Finland, France, France, Metropolitan,
Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy Jamaica, Japan, Korea, Republic of, Luxembourg, Mexico, Monaco,
Netherlands, New Zealand, Norfolk Island, Norway, Philippines, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, South Africa,
Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, United Kingdom, US Minor Outlying Islands, Virgin Islands (U.S.),
Yugoslavia
If you don't see your country listed, please send us an e-mail. We will tell you the postage by a speedy reply.
Do you ship to every foreign country?
Yes, we can. However, some countries have a much higher cost. If you do not see your country in the list above, send us an e-mail letting us
know your Country, City, and any zip code or city code associated with your location. We will send a note right back detailing the cost to ship to
your location.
What methods do you use for shipping?
We use USPS First Class Mail, USPS Priority Mail, USPS Express. Outside of the U.S. we use USPS First Class, Priority Mail and Express
Mail. Other methods are available at your request. We will have to work out payment if you choose a method that is not listed. We are flexible
and will work with you any way possible!
If you request that we ship by UPS, FEDEX, or DHL, we will also charge an additional $15.00 service fee. We are not close to any of their
facilities and they require that we use packaging other than the USPS packaging which is free. So, we will need to cover our drive time,
standing in line (typical) and packaging costs.
How are your products packaged?
We use standard United States Postal Service packaging materials. The return address will say "3030 Brown St., Alton, IL 62002". Your package
is shipped discreetly.
On international shipments, we may have to disclose what is inside the box. We simply put down "plastic parts" or if it is a CB Full Package we
will say "plastic tube, rings, spacers, lock".
Do we sell your information or send you mailers?
NEVER, EVER!! Your information will never be sold or given away under any circumstances. Also, after we ship your order, we will never send
any other items to your address.
What if something is out of stock?
It's happened twice in almost 2 years. We carry a very large inventory at all times. However, if we should be out of stock on an item, you will be
notified immediately. We can drop-ship from the manufacturer to expedite your order without extra cost to you.
How quickly do you ship?
We keep a full inventory at all times. Orders received by 12:30 CST go out the same day. Orders received after 12:30 CST might get bumped to
the next day. We ship six days a week so you get your package as soon as possible.
When I pay by credit card, what will appear on my statement?
Your statement will read "Personal Security Devices, Inc.".
Do you take PayPal?
Yes! As you go through the checkout process, you will find the option to pay by Paypal. Click on the Paypal button and you will automatically be
taken to a Paypal page to put in your username and password. When you have put them in, Paypal will automatically take you to a page that has
your order total. If the order total is correct, just press "Send" and your money will come to us along with a notification that you have paid.
What if I want to mail in my order? What methods of payment can I use and where do I send the payment?
Print out the mail in form and send it in. You may use cashier's check, money order, or personal check. If you send a personal check, we will wait
for it to clear the bank. Mail to:
PSD
3030 Brown St.
Alton, IL 62002
What if I have a question?
We are glad to answer all questions quickly. You may call 1-618-578-8484 and ask for Tom or you may send an e-mail to info@keptforher.com.
Please keep your questions to the product, its fit, selection of a product, etc. Please do not ask personal questions or how we are using the
products in our relationship.
WARRANTY AND RETURNS
What type of warranty is on your products?
The chastity devices and Points of Intrigue and Rings all come with a one-year warranty from the date of original purchase. Should a warranted
item break or fail in some way, contact us and we will handle the warranty replacement if you purchased from us. No money will be returned on
these products, just a merchandise exchange for the defective product. You must have purchased the items from us. We will not warranty
something we did not sell.
The warranty is for 12 months from the date of original purchase and only for the original purchased item, not to a replacement item. If you have
a cage split apart after 8 months from original purchase and we send a replacement, and then that replacement splits in 3 months (11 months from
original purchase), the second cage is not under warranty. The manufacturer only warrants the original item for the 12 months.
You will be charged postage to ship the warranted product back to you. For postal rates, see above on this page. Prior to shipping we will require
your credit card information to bill for shipping.
If you want to replace a defective item that you purchased from us in the last 1 year, here's our policy. We have lost over $2,500.00 each of the
last two years by sending out replacement items but never receiving the defective item(s) back. So, you will have to pay for your replacement
item(s) up front or send in the defective item before we will ship the replacement. You will still have to pay for shipment back to you. If you
pay for the replacement first, we will then credit you when (and if) we receive the defective item back. Here's how you can pay for the
replacement and/or shipping: You can contact us and send us your credit card number, expiration date and cvv code, or you can Paypal us at
info@keptforher.com, or you can mail in a check or money order.
1. Send us an e-mail at info@keptforher.com and let us know what has happened. We will look up your record and verify that the item(s) is/are
still under warranty.
2. If the item(s) is/are still under warranty, we will instruct you to send it/them back to:
Personal Security Devices, Inc.
3030 Brown St.
Alton, IL 62002
3. We will send out a replacement right away after we receive your return unless you pay up front. You are obligated to pick up the postage.
The KSD-G2 and KSD-G3 is warranted for life against breakage and defects. However if you modify them, the warranty is void.
What if I want to return one of the products?
Because of the personal nature of the products, we cannot accept returns once the shipping package is opened. However, if you purchased a
KSD-G2 and it does not fit properly, contact us immediately and we will make sure you are happy. We have never had an unhappy customer
and we are not about to ruin that reputation! We will either replace it or help you to "adjust" it a bit.
KSD-G2 and KSD-G3 (Keepsake Security Device, Generation 2 and 3)
What is the KSD-G2 and KSD-G3 made out of?
The KSD-G2 is made out of UHMW (ultra high molecular weight) plastic. We chose this plastic because it molds well, stays true to shape, and is
resistant to oils and lotions.
Can I wear the KSD-G2/G3 with the Points of Intrigue?
You bet! The KSD-G2 and the POI tabs that fit on the locking pin will take up about 1/2". So you can either use the medium length locking pin
or if you want to add a spacer between the Cuff ring and the POI you would need to use the longest locking pin.
I bought a KSD-G2 and it is too tight or too loose. What do I do?
Not a problem, we will help you! First, the way that you can tell if it is too tight is that you will have a problem urinating. Is that the issue? If so,
here's what to do. Take some 80-grit sandpaper and enlarge the hole a bit. This will only take a bit of time. You will not need to take off too
much plastic shavings. Try to do this in an even manner, though an slightly oblong shape will not hurt you. Put it back on and wear it for a day
and see what happens. If it is still a bit too tight, take it off and enlarge the hole a bit more. When you have the hole where you want it, take
some 120-grit then 400-grit sandpaper and smooth it out a bit.
Of all of the KSD-G2's that we have sold, only a few have had this problem and they were corrected to the customer's satisfaction.
Is it too loose and you can get out? First, did you modify it? If so, we can help you by sending you another size at a nice discount. We cannot
take the one back that you modified.
If you did not modify it and maybe you measured wrong, contact us immediately at info@keptforher.com. We will make sure you are happy!
My shaft size is not 1-1/2", 1-3/8", or 1-1/4". Can I get a KSD-G2 for a special size?
We have stopped taking orders for special sizes. We would get maybe 10 orders per year and the company that was making them for us had to
charge us $75/hour for machine setup time plus the cost of labor and plastic. When we would have them make 50, our cost would be $28 each.
That's a bunch of money to lay out.
What is the difference between the KSD-G2 for the CB-2000 and the one for the CB-3000/Curve and the CB-6000?
The KSD-G2 fits partway into the CB-2000/3000/Curve. The opening for the CB-2000 is a bit larger than the one for the CB-3000/Curve. The
KSD-G2 is designed to almost snap into the tube of the CB-2000and you put them on together. That will alleviate any pinching of the skin.
The KSD-G3 for the CB-6000 will not fit the other CB's.
How can I clean the KSD-G2/G3?
You can use any dish washing soaps or an anti-bacterial soap. Do not put it in the dishwasher.
Daily Wear Issues (see also Fitting)
What type of lubricants do you suggest?
We suggest using a silicone-based personal lubricant such as those found in pharmacies and drug aisles in the condom section. It is more
expensive but it does not trap odors like other lubricants.
Lubricate your shaft and head with the lubricant in order to get in the KSD-G2 and the chastity tube. These are typically lubricants used with
vibrators and to help add moisture to a woman. We find that baby oils or mineral oils also trap body odor and smells. Also, any oil is somewhat
resistant to soaps and is a bit harder to keep yourself clean. After you get in the tube, you need to clean off the lubricant. Read down to "How
do you stay clean..." We do not suggest leaving any lubricant on yourself while in chastity.
How do I get a right fit with my CB?
First, let's discuss rings. You want your ring tight enough to where you cannot slip it down on your ball sack hardly at all. Here's a good rule of
thumb. Once you have the ring on, put a couple of fingers on the underside of the ring. Now push up on the ring. If you can fit your small
finger under the ring from the top, it's probably ok. If you can fit more than one finger thickness under the ring, it's too loose. Go to the next size
down (smaller).
Now to spacers. You want a spacer between the KSD-G2 and ring that is probably 1/4" wide minimum. Otherwise, the KSD-G2 and tube will
be pulled too close to the ring and you will cut off blood supply to the scrotum. You will know that you have a problem because your scrotum
will swell up. At the same time, you don't want too much space between the ring and KSD-G2/tube.
How do you stay clean hygienically while locked in a chastity device?
Go to www.usplastics.com. They have some great bottles. This link will take you to their plastic bottles that have a great angled hose. See also
our new Cleaning Swabs on our Accessories page.
Here's the best way. Put some body wash on the wet tip of one of our Swabs available on our Accessories page. Put the swab up the end of the
tube and begin to wash around the head and shaft. Then, take a squirt bottle and flush the soap out. Take some Q--tips to dry off by inserting
them in the cage and twisting them as you move them around.
Here's another way. Take a plastic squeeze bottle that has a long, pointed tip on it. I found that a bottle that comes in a woman's hair color kit
works well (Revlon has a good one). Fill it with warm water then squirt in some shower gel. Shake it up to mix it. Then carefully squirt the
soapy solution under the KSD-G2, up inside the tube, and in the vent holes until you feel that you got the majority of yourself clean. Use good
pressure on the bottle and you can squirt the fluid from the back of the KSD-G2 to th every front of the tube.
Now, clean out the bottle and fill it with clear, warm water and do the same thing again, flushing out the soapy mixture. Then, to get dry you
might take a hairdryer and blow-dry yourself or take some Q--tips and swab out the moisture.
I think you will find that you will be clean for a good long time, free of odors at least under the tube and the KSD-G2.
Do you suggest using lubricants under the cuff rings or inside the tube for daily wear?
No, we do not suggest doing that. If you have the right fit you will not need to use any lubricants for daily wear.
What Is Your Limitation Of Liability?
Neither Personal Security Devices, Inc., our officers, employees, agents nor our content providers will be responsible or liable to you for any
direct, incidental, consequential, indirect, or punitive damages that result from your access to or use of the content or products on our site.
Do you have other questions? E-mail them to info@keptforher.com. You will receive a speedy reply.
Please put "Chastity Question" in the subject line. Otherwise we may think it is spam and delete it.